Sales and Service Correction
For the travel & hospitality industries
Is your sales force welcoming, expert, detail-oriented and most importantly, able to close the sale? If not, you’re losing business to companies who know what clients want and give it to them.
take control of
YOUR BOTTOM LINE.
All the technology in the world can’t help your business if your sales or customer service staff doesn’t understand who your clients are and what they need.
We can help you transform your staff into a team of polished travel influencers ready to make authentic connections with your clients for measurable bottom line results.
authenticity as a sales tool
The People Side of TRAVEL SALES
As online booking loses its “shiny new toy” status and people become more and more frustrated with information overload and non-existent human support, customers are craving human contact more than ever.
And they don’t want to:
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talk to people who are fake
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talk to people who dislike their jobs
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talk to people who don't have answers
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talk to people who are just trying to fill quotas
They want to talk to someone real.
Whether your company is a multinational hotel chain, an exclusive luxury cruise line or a local travel agency, your sales or customer service staff can be trained to eliminate off-putting, inauthentic habits and patterns, and to find authentic moments with customers that result in increased sales.
Schedule a
Consultation
cultivating
Emotional Intelligence
~The time has come for companies to bring depth and meaning to the moments their customers spend with them on the phone.
~The time has also come for sales and customer service people to find fun, creativity and most importantly, satisfaction every day that they spend selling travel.
How is this done? How do you shift the focus of your customer service agents, travel agents or reservation agents to this new paradigm of being real on the phone with their customers?
It’s done by introducing your sales and service people to the concepts of emotional intelligence and empathy.
Travel Sales Solutions can get you there.
what is
INFLUENCE?
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Charlatans trick people into buying things they don’t need.
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Liars misrepresent the qualities of their products to get people to buy.
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Coercers play on people’s fears and insecurities to make sales.
And people are sick and tired of being manipulated.
So what kind of influence is actually honorable and effective? What kind of influence makes sales and creates repeat customers who can’t wait to travel with you again?
Truthful, caring, expert guidance is the answer to this question. And methods for offering this guidance can be taught to your sales force.
Joy Martinello
Travel Sales & Service Specialist
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Joy is a caring and dedicated professional who brings passion, positivity and critical thinking to her work and I believe any organization would benefit from her attention.
Ashton Palmer, President
ExpeditionTrips
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Exceptional quality service, perseverance and a great sense of humor make Joy Martinello an asset to any project with which she is involved.
Heather Hanford, Maritz Travel
Exuberance and passion for her beliefs are Joy's driving force, her ideas and methods progressive and thought provoking. Her unlimited reserve of energy and desire to succeed are key components to her productivity and creativity.
Mark Wallach, CEO, Blue Fish
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Our clients have very high expectations and require a great deal of patience. Joy's motivation and inspiration has resulted in many happy customers.
Margaret Noblin, CEO
Southwest Adventure Group
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